Frequently Asked Questions
If you have problems accessing the platform with your student account, open an incognito window and click on I have an (ELIMINAR)@alumnes.cpnl.cat email account or log out of your personal email session and try again. If the problem persists, contact User Services .
If you don't have a student email account and you want to enrol in a course, you have to access the platform at I don't have an @alumnes.cpnl.cat email account and follow the instructions.
You receive the student email account once you've enrolled in a course and completed your registration. All students who have taken a course in or after October 2020 have an @alumnes.cpnl.cat email account.
It may not recognise you because the details you've entered are different from the ones in our database and which are associated with your file. Check the details you entered, and if the problem persists please contact User Services.
If you access the platform to complete a level test or enrol in a course and you don't receive the verification code through the channel you've selected, you'll have to ask for it again.
If you ask for a code again and don't receive one, please contact User Services.
If you have a Catalan certificate on the list of qualifications equivalent to the Catalan language proficiency certificates issued by the ministry in charge of language policy in the Government of Catalonia other than from the CPNL, you need to go to the level test procedure and attach the certificate. If you don't know how to do this, see determining your level.
Once we've validated your certificate, you can enrol in the next level up from the accredited one when the enrolment period is open.
If the certificate has not been validated, you'll have to ask for a level test or submit another one.
If you have a Catalan certificate from the CPNL, you can enrol directly. When you enter the platform to enrol, you'll see the range of courses for the level you need to take.
Once we've had a look at the certificate you've submitted, you'll get a message in the inbox of the email address or phone number you provided when you started the process.
To see the results, go to Continue a process on the platform, which you'll find within the registration website, and fill in the data: process code, type and document number.
Once you've signed in, you'll see the recommended level based on the results of the validation of your certificate.
If it's not valid, you'll need to start the process all over again.
The tests are managed based on the timetable availability of the linguistic normalisation centres. They will contact you to assign you a date and time as soon as possible.
Yes. Go to Continue a procedure on the platform.
Your level test application will have one of the following statuses:
- Pending assignment: the CNL will contact you to give you the date and time.
- The appointment has been set: you already have a date and time assigned to take the test.
Un cop hàgim revisat la prova, rebràs un missatge a l'adreça de correu electrònic o número de telèfon que hagis indicat en el moment d'iniciar la gestió.
Per consultar el resultat, ves a la secció Continuar un tràmit a la plataforma, que trobaràs dins del web d'inscripció, i omple les dades: codi de tràmit, tipus i número de document.
Quan hi accedeixis, veuràs el nivell recomanat d'acord amb el resultat de la prova de nivell.
If you did the level test more than two years ago, you'll have to apply again. If you did it less than two years ago and it does not recognise your level, please contact User Services.