Advice on language regulations for companies
Advice on language regulations
The CPNL advises companies on current language regulations.
The use of Catalan must be based on commercial and customer service quality reasons and on compliance with legislation and consumers’ rights. From a legislative perspective, companies and businesses must comply with the language regulations laid down in the Statute of Autonomy of Catalonia, the Language Policy Act, the Consumer Code of Catalonia and the European Charter for Regional or Minority Languages.
In accordance with the provisions of the Statute of Autonomy and the applicable legislation on language matters, consumers, in their consumer relations, are entitled to be attended orally and in writing in the official language of their choice.
Article 128.1 of the Consumer Code of Catalonia