Administrative Communications (1, 2, 3)

Administrative Communications (1, 2, 3)

Both companies and government agencies generate administrative activity with the outside world (customers and users) and within the organisation itself. Administrative communications have their own language, characterised by formality, functionality and efficiency.

The course is adapted to current forms of communication, such as email, and works on informative documents that are often published on paper, but also on the Internet.

The content is organised on the basis of the texts students produce in their work environment.


People who produce administrative texts in the field of public administration or business.
Knowledge of the language equivalent to Advanced level (C1) is required.

General objective of the course

Improve the written communications generated by a public or private company, so that they are effective and correct, taking into account the characteristics of administrative language (standards, style, document structure, etc.).


  1. Characteristics of administrative language
  2. The writing process

Module I

  1. Letters
  2. Records
  3. Email

Module II

  1. Minutes
  2. Meeting announcements
  3. Informative texts

Module III

  1. Reports
  2. Resolutions
  3. Certificates


20 hours