Attending to Customers in Shops

Attending to Customers in Shops

This is a basic level course (B1) which enables students to practise and improve their language skills in the most common work situations experienced by people who work in the customer service field, whether it is in a shop or a large commercial shopping areas.

AIMED TOWARDS

People who access Catalan from a work environment linked to customer service or who are seeking added training value in the Catalan course to facilitate their access to the job market.

GENERAL OBJECTIVE OF THE COURSE

Bring Catalan closer to people work in the customer service field

CONTENT

1. Personal information
2. Introductions
3. Daily activities
4. Leisure information
5. Spaces and environment
6. In the market
7. In the supermarket
8. In the shop
9. Places and directions
10. In the bar and in the restaurant
11. Health and safety at work
12. Public services

LENGTH

45 hours